1. Choose your holiday home. Ask us with the respective reservation request for the selected property. If none were available, we can submit another vacation home via our portfolio.

2. Booking request. Please use our inquiry form and be sure to state your preferred (and ideally an alternative) travel period. We will check the actual availability and only then will we confirm the vacation home on the current terms and conditions and cancellation conditions.

3. Booking confirmation and payment. For the binding booking you will receive the rental contract with the payment options.

4. Enjoy your vacation with a personal check-in and, on request, a full-fridge service (extra charge) for the day of arrival.

But our job doesn't end after the booking, because we are available for you 24/7 during your vacation. For all questions and requests.

Yes. Trust is the foundation of everything we do. We are a registered, owner-managed company with many years of experience in the Balearic Islands. Every villa, finca, and holiday home we offer is personally inspected, legally verified, and carefully selected according to strict quality and licensing criteria. We work transparently, protect your privacy, and provide personal support before, during, and after your stay. No anonymous platforms, no automated processes – just real people, clear communication, and reliable service. From the first enquiry to your return home, we are available to our clients and take responsibility for every recommendation we make. We advise and support our clients exactly as you would expect from a traditional travel agency. The only difference: we do not operate a physical office, we work entirely online. This allows us to be more flexible and more accessible than many brick-and-mortar agencies. We are available beyond standard opening hours and adapt to our clients’ needs, even at unusual times if required. Sometimes, that may mean answering enquiries on a public holiday or even on Christmas Day. Because personal service is not defined by office hours, but by availability when it truly matters.

Once all details are confirmed, a written rental contract will be issued (in German or in English), clearly outlining the terms, conditions, and services included in your booking. This ensures transparency, legal security, and clarity for both parties. We review all agreements carefully and are happy to explain any details before you sign, so you can book your holiday home with complete confidence and peace of mind.

In deviation from the provisions in the General Terms and Conditions of Business, the cancellation conditions may also vary individually depending on the holiday home or be agreed on a case-by-case basis (e.g. during the COVID-19 pandemic). Cancellation conditions are determined by the owner or manager of a holiday home.

Yes. With your check-in you also have a contact person on site and you can also reach us as an agency 24/7 during your stay. We will clarify your questions and requests and support you in all matters.

Waste disposal in the Balearic Islands is generally organised via public collection points (containers), which are usually located close to the property or along nearby access roads. Waste is separated for recycling, typically into the following categories/color coding: • General waste (grey) • Paper / cardboard (blue) • Glass (green) • Packaging / plastic & cans (yellow) Upon arrival or in the guest information folder, you will receive details on where the nearest collection points are located and how waste disposal is organised locally. Please note that proper waste separation and disposal are important both for environmental reasons and to comply with local regulations.

The disposal times are clearly displayed on the respective container (e.g., for glass or non-recyclable waste). These may vary depending on the municipality or location! We want to avoid you being fined.

On July 1, 2016, Law 2/2016 on the ECOTASA (tourist eco-tax) came into force.

The ECOTASA, also known as the Sustainable Tourism Tax, is a mandatory local tax imposed by the Balearic Government. It applies to all guests staying in tourist accommodation on the Balearic Islands. The tax is charged per person, per night, depending on: • the type and category of accommodation • the season (high or low season)

Who has to pay the ECOTASA? All guests aged 16 years and over are required to pay the ECOTASA. This is payable from the first night. Children under 16 years of age are exempt.

How and when is it paid? The ECOTASA is usually charged on-site by the owner or as a fee when booking.

What is the purpose of the ECOTASA? The tax supports projects that promote: • environmental protection • sustainable tourism • cultural heritage • infrastructure improvements on the Balearic Islands The current ECOTASA rates are as follows (season/category): High Season (May to October) • Finca / Villa: €2.00 + 10% VAT (IVA) • Rural hotels, agroturismos, finca hotels: €2.00 + 10% VAT (IVA) • Holiday apartments (1–3 keys): €2.00 + 10% VAT (IVA) • Holiday apartments (3 keys superior): €3.00 + 10% VAT (IVA) • Holiday apartments (4 keys): €4.00 + 10% VAT (IVA) Low Season (November to April) • Finca / Villa: €0.50 + 10% VAT (IVA) • Rural hotels, agroturismos, finca hotels: €0.50 + 10% VAT (IVA) • Holiday apartments (1–3 keys): €0.50 + 10% VAT (IVA) • Holiday apartments (3 keys superior): €0.75 + 10% VAT (IVA) • Holiday apartments (4 keys): €1.00 + 10% VAT (IVA)

DISCLAIMER: The ecotax is a mandatory local tax set by the Balearic authorities and may be subject to change.